Modern Business Calling, Powered by Microsoft Teams

The traditional office phone system — with its desk handsets, copper lines, and expensive PBX hardware — is rapidly becoming a relic. Businesses are paying too much for too little, maintaining hardware that's difficult to support, and missing out on the flexibility that modern communication platforms deliver. If your team is already using Microsoft Teams for chat, meetings, and collaboration, the logical next step is to make it your phone system too.Tyto deploys and manages Microsoft Teams Phone — a fully cloud-based business calling solution that replaces your legacy phone system with a modern, flexible, and cost-effective platform built directly into the Microsoft 365 tools your team already uses every day

Why Microsoft Teams Phone

Microsoft Teams Phone turns every Teams-enabled device — laptop, desktop, mobile phone, or dedicated Teams handset — into a full-featured business phone. Your staff can make and receive calls using your business phone numbers from anywhere, on any device, with the same professional experience whether they're at their desk, working from home, or on the road.
Key capabilities include:

Inbound and outbound calling using your existing business phone numbers, ported from your current provider or provisioned new through a Microsoft-certified carrier.

Auto attendants — professional automated greetings and menu systems that route callers to the right person or department without a receptionist.

Call queues — distributing incoming calls across teams (such as sales or support) with hold music, overflow routing, and wait-time announcements.

Voicemail with transcription — missed calls go to voicemail, which is automatically transcribed and delivered to the user's email and Teams, so they can read the message without listening to it.

Call transfer, hold, and park — all the traditional phone features your team expects, built natively into Teams.

Call recording and compliance — recording calls for training, quality assurance, or regulatory compliance, with recordings stored securely in Microsoft 365.

Presence and availability integration — callers and colleagues can see whether someone is available, in a meeting, or offline, reducing wasted calls and improving responsiveness.

What About Existing Handsets?

Tyto's Managed IT Services are designed for Australian businesses with 10 or more staff who want a reliable, proactive, and security-conscious IT partner. We work with organisations across aged care, financial services, construction, professional services, retail, and more — with offices on the Gold Coast and in Adelaide, servicing clients Australia-wide.

Deployment and Migration

Tyto manages the entire transition from your current phone system to Teams Phone,
including:

Number porting

Number porting — transferring your existing phone numbers from your current carrier to a Microsoft-compatible calling plan or direct routing provider, with no downtime

Call flow design

Call flow design — working with you to map out how calls should be routed, including auto attendants, queues, hunt groups, and after-hours handling.

User training

User training — ensuring your team is confident making and receiving calls, transferring calls, checking voicemail, and using Teams Phone on their preferred devices.

Integration with existing systems

Integration with existing systems — connecting Teams Phone with your CRM, helpdesk, or other business applications where call context improves workflow.

Cost Savings

Most businesses that move to Teams Phone see a significant reduction in their monthly telecommunications costs. There's no PBX hardware to maintain, no physical lines to rent, and calling plans through Microsoft or certified carriers are typically far more competitive than traditional providers. You also eliminate the need for a separate phone system vendor — everything is managed by Tyto under
one relationship

Who It's For

Businesses currently paying for a legacy phone system they've outgrown, businesses with remote or hybrid workers who need to make calls from anywhere, and businesses that want to consolidate their communication tools into a single platform. If you're already on Microsoft 365, Teams Phone is the natural choice.