How much can we save by switching to Microsoft Teams Phone?

Most businesses see a significant reduction in costs by eliminating PBX hardware maintenance, physical line rentals, and a separate phone vendor. Everything is managed by Tyto under one relationship.

Modern Business Calling, Powered by Microsoft Teams

Q: Can we keep our existing phone numbers when switching to Teams Phone?

Yes. Tyto manages the full number porting process from your current carrier to a Microsoft-compatible calling plan, with no downtime to your business calls.

If your business is still paying for a traditional phone system — the handsets on every desk, the monthly line rental, the maintenance contract, the vendor who takes two days to answer a ticket — you’re spending money on infrastructure that’s being replaced. Businesses in Adelaide and on the Gold Coast are switching to Microsoft Teams Phone because it does everything their old system did, plus more, for less. If your team is already using Microsoft Teams for chat and meetings, your phone system is one step away. Tyto deploys and manages Teams Phone end-to-end — number porting, configuration, training, and ongoing support.

Close-up of a black office telephone keypad next to a smartphone on a white desk.

Row of modern office desk phones with digital touchscreens showing contact lists.

Man in office attending a video meeting on a laptop with multiple people shown on screen.

Bearded man in blue shirt talking on phone while working on laptop in office setting.

Man with glasses on phone while writing in notebook at desk with laptop and documents.

Phone Systems for Gold Coast and Adelaide Businesses

Microsoft Teams Phone turns every Teams-enabled device — laptop, desktop, mobile phone, or dedicated Teams handset — into a full-featured business phone. Your staff can make and receive calls using your business phone numbers from anywhere, on any device, with the same professional experience whether they're at their desk, working from home, or on the road.
Key capabilities include:

Inbound and outbound calling using your existing business phone numbers, ported from your current provider or provisioned new through a Microsoft-certified carrier.

Auto attendants — professional automated greetings and menu systems that route callers to the right person or department without a receptionist.

Call queues — distributing incoming calls across teams (such as sales or support) with hold music, overflow routing, and wait-time announcements.

Voicemail with transcription — missed calls go to voicemail, which is automatically transcribed and delivered to the user's email and Teams, so they can read the message without listening to it.

Call transfer, hold, and park — all the traditional phone features your team expects, built natively into Teams.

Call recording and compliance — recording calls for training, quality assurance, or regulatory compliance, with recordings stored securely in Microsoft 365.

Presence and availability integration — callers and colleagues can see whether someone is available, in a meeting, or offline, reducing wasted calls and improving responsiveness.

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What About Existing Handsets?

In most cases, existing desk handsets can be retained if they are certified for Microsoft Teams — many modern Yealink, Poly, and AudioCodes devices are compatible and can be reconfigured without replacement. Where handsets are not Teams-certified, Tyto will advise on the most cost-effective path: whether that's replacing hardware, using softphones on existing computers, or leveraging mobile devices. We assess your current hardware as part of every Teams Phone deployment.

Deployment and Migration

Tyto manages the entire transition from your current phone system to Teams Phone,
including:

Number porting

Number porting — transferring your existing phone numbers from your current carrier to a Microsoft-compatible calling plan or direct routing provider, with no downtime

Call flow design

Call flow design — working with you to map out how calls should be routed, including auto attendants, queues, hunt groups, and after-hours handling.

User training

User training — ensuring your team is confident making and receiving calls, transferring calls, checking voicemail, and using Teams Phone on their preferred devices.

Integration with existing systems

Integration with existing systems — connecting Teams Phone with your CRM, helpdesk, or other business applications where call context improves workflow.

Cost Savings

Most businesses that move to Teams Phone see a significant reduction in their monthly telecommunications costs. There's no PBX hardware to maintain, no physical lines to rent, and calling plans through Microsoft or certified carriers are typically far more competitive than traditional providers. You also eliminate the need for a separate phone system vendor — everything is managed by Tyto under
one relationship

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Who Is This Right For?

Adelaide and Gold Coast businesses currently paying for a legacy phone system they’ve outgrown, businesses with remote or hybrid workers who need to make calls from anywhere, and businesses that want to consolidate their communication tools into a single platform. If you’re already on Microsoft 365, Teams Phone is the natural next step — and Tyto makes the transition seamless.

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Our business is a different business since we’ve met Matt and Tyto. They’ve delivered across Essential Eight, Microsoft 365, security, automation, and custom applications — providing practical advice and proactive support that’s helped us work smarter and operate more securely. Their expertise, responsiveness, and genuine commitment to our success have made them an invaluable partner. I would have no hesitation recommending Tyto to any organisation looking to improve its technology, security, and business processes.