Expert IT Support,
Exactly When You
Need It

Not every business needs a full-time IT team on standby — but every business needs expert help when something goes wrong or when a project needs to get done right. Tyto's Ad-Hoc IT Services give you access to experienced, Microsoft-certified engineers on a flexible, pay-as-you-go basis, without the commitment of a monthly contract.Whether it's a one-off fix, a system migration, a security concern, or a project you need a hand with, we're here to help. No lock-in agreements, no inflated minimums — just fast, professional, Australian-based IT support when your business needs it most.

How It Works

Getting help from Tyto is straightforward. Call our helpdesk on 1300 070 565 or email us, and you'll be connected with a qualified engineer who can assist you remotely or on-site. We bill in simple, transparent increments — so you only pay for the time you use, and you always know what you're paying for.
Our Ad-Hoc services cover everything from quick troubleshooting and user support through to more involved project work, including:

Break-fix support — resolving hardware failures, software issues, connectivity problems, and user access issues quickly and permanently.

Microsoft 365 setup and configuration — deploying Exchange Online, SharePoint, Teams, OneDrive, and Intune for businesses that are moving to the cloud or need their existing setup reviewed and optimised.

New user onboarding and offboarding — setting up accounts, devices, email, security policies, and permissions through Microsoft 365 and Intune, or securely decommissioning access when staff leave.

Network troubleshooting and configuration — diagnosing and resolving connectivity issues, firewall configuration, wireless access point deployment, and VPN setup.

Server and infrastructure support — assisting with on-premises Windows Server environments, Active Directory, Remote Desktop Services, file server management, and hybrid cloud configurations with Microsoft Azure.

Security assessments and remediation — reviewing your Microsoft Secure Score, tightening Conditional Access policies, enabling multi-factor authentication, and identifying vulnerabilities.

Data migration and cloud transitions — moving your email, files, and applications from legacy platforms to Microsoft 365 and Azure with minimal disruption.

Pre-Paid Support Bundles

For businesses that need ad-hoc support regularly but aren't ready for a full managed services agreement, Tyto offers pre-paid support bundles at a reduced hourly rate. Purchase a block of hours upfront and use them as you need — it's the flexibility of ad-hoc with better value.

Who It's For

Our Ad-Hoc IT Services are perfect for small businesses that have a good handle on their day-to-day IT but occasionally need expert backup. It's also ideal for businesses with internal IT teams that need specialist help with Microsoft 365, Azure, or security projects beyond their in-house capability.

The Tyto Difference

Even on a one-off job, you'll experience the same quality, professionalism, and genuine care that our managed services clients receive. We don't treat ad-hoc clients as an afterthought — we treat every interaction as an opportunity to earn your trust and build a long-term relationship.