What is included in Tyto's Managed IT Services?

Tyto's managed IT services include unlimited remote helpdesk during business hours, 24/7 Microsoft 365 security monitoring via Microsoft Defender and Lighthouse, endpoint management through Microsoft Intune, scheduled Windows and third-party patching, proactive network and infrastructure monitoring, and Microsoft 365 backup using Veeam.

How much do managed IT services cost?

Our managed IT services are priced per user per month, tailored to your business size and specific requirements. Contact us on 1300 070 565 for a free consultation and a quote specific to your environment.

What is the difference between managed IT services and break-fix IT support?

Break-fix support reacts after something goes wrong. Managed IT services are proactive: we monitor, maintain, and continuously improve your systems to prevent issues before they affect your business, for a predictable monthly fee.

Do you provide managed IT services outside the Gold Coast and Adelaide?

Yes. While we have offices in Adelaide and the Gold Coast, we service clients across Australia through our remote helpdesk and cloud management capabilities.

Your Business Deserves
a Technology Partner,
Not Just a Helpdesk

Running a business is hard enough. The last thing you need is wondering whether your email is working, why someone can’t log in this morning, or whether your data survived last night. That’s what happens when IT isn’t being properly looked after — and it costs you more than you realise in lost time, frustrated staff, and missed opportunities. Tyto changes that. We become your technology department — a real team of engineers who know your business, watch your systems around the clock, and fix problems before your staff even notice them. No call centres. No runaround. No “we’ll look into it.” Just fast, knowledgeable people who genuinely care whether your business runs well. When you call 1300 070 565, you’ll speak to an engineer who already knows your name.

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Managed IT Services for Gold Coast and Adelaide Businesses

Tyto's Managed IT Services are built around the Microsoft 365 ecosystem, giving your business enterprise-grade tools without enterprise-grade complexity. Every managed services engagement includes:

Unlimited remote helpdesk support during business hours, with priority escalation to senior engineers for critical issues.

24/7 security monitoring through Microsoft 365 Lighthouse and Microsoft Defender, keeping your endpoints, identities, and data protected around the clock.

Microsoft 365 tenant management, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams — configured to best practice standards and continuously optimised.

Endpoint management via Microsoft Intune, ensuring every laptop, desktop, and mobile device is secured, patched, and compliant with your policies.

Scheduled Windows and third-party application updates, delivered through Intune and our automated patching tools to keep your systems current without disrupting your team.

Proactive monitoring and alerting across your cloud infrastructure, network devices, and critical business applications — so we catch issues before your staff even notice.

Microsoft 365 backup using Veeam, protecting your emails, SharePoint sites, OneDrive files, and Teams data with granular, fast-recovery backup that Microsoft doesn't provide natively.

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Who Is This Right For?

Most of our clients come to us after one of three things: they’ve outgrown managing IT themselves, they’ve had a serious IT failure or security scare, or they’re simply tired of their current provider not returning calls. If your Adelaide or Gold Coast business has 10 or more people depending on technology every day — and you want IT that just works — give us a call on 1300 070 565. The conversation is free, and we’ll tell you honestly whether we’re the right fit for your business.

Why Tyto

A lot of IT companies say they care about your business. We prove it. Our clients stay with us because we treat their problems like our problems — we’re proactive, not reactive; plain-spoken, not technical; and we measure our success by whether your business runs better, not by how many tickets we close. Managed IT Services from $130 per user per month. Ready to talk? Call 1300 070 565 — we’ll give you a straight answer, not a sales pitch.

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Adam & Matt helped us streamline our business’s IT prior to employing staff, which gave us the reassurance that appropriate security measures were put in place. Adam & Matt made the required transitions seamless for our staff. I would highly recommend Tyto IT!